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New CoPs Demand Software Changes

By | Press

July 1, 2017 will arrive before you know it. On that date, Healthcare at Home organizations that participate in the Medicare program will be under new Conditions of Participation. According to the rules, the new CoPs become law six months after they were published in the Federal Register, which happened on January 13.

Between now and July, providers need to prepare operational adaptations with two central goals: interdisciplinary cooperation and patient independence. Software systems must evolve as well but protocols and practices must change more. We spoke with some software developers to learn the extent of the required changes. The consensus is that provider adjustments are the more extensive but that EMR vendors will help where they are able.

Easier for accredited agencies
Many of the new conditions will be familiar to agencies that are accredited by the Joint Commission, CHAP or ACHC, we were told. New forms to track infection surveillance, completing discharge documents in seven days and transfer documents in two days, emergency disaster plans and new documents to show that patients with Low English Proficiency were adequately informed of certain rights are already in place in accredited agencies. “The new conditions emphasize interdisciplinary cooperation and will call for changes in operational practices more than software adaptations,” explained Bonnie Yingling, a Senior Product Manager for Delta Health Technologies. “Other changes are already in place in other software, such as hospice QAPI, and easily added to home health software.”

As an example of an operational change, she described how the new CoPs encourage therapists to speak with patients about wounds and medications and nurses to talk with patients about the importance of the exercises the physical therapist gave them. In other words, all disciplines are being asked to more often say, “How can we support each other?” rather than, “That’s not my job.”

Care planning as well will have to be more patient-centered and interdisciplinary. These requirements will not require developers to reformat plan of care screens in your EMR. They will have more of an impact on how providers manage planning for patient care, with an emphasis on interdisciplinary cooperation aimed at teaching self-care to encourage patient ownership over their chronic conditions.

Supervisory visits
You may see revisions in your software in the way it formats home health aide assessments. CMS wants to see nurses comment about quality of care more than about whether specific tasks were completed. “A patient may be served by different individual aides during an episode of care,” we were told by Donna Baldwin, Delta’s Hospice Product Manager and Compliance Consultant. “CMS is interested in how the patient was taken care of, not in how an individual caregiver behaved.”

One of the elements will be a standardized format for recording aide assessments, another relatively easy requirement for software developers to meet, though perhaps a little more work for supervisors. “They can no longer just click the box for ‘supervision done,'” Ms. Baldwin added.

“The 5-star agencies are already doing most of this,” Ms. Yingling concluded, “either at the behest of accrediting agencies or contracts with Medicare Advantage firms. Adapting EMR software systems for OASIS updates is much more complex than this will be.”

©2017 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

Care-at-Home Modernized with Crescendo 2.0

By | Press

ALTOONA, PA – Delta Health Technologies® continues to modernize Care-at-Home with the release of Crescendo 2.0. This release builds upon the software solutions’ great success with new features that provide even more accuracy and enhanced simplicity to the clinical documentation process. Clinicians are able to leverage their expertise in combination with intuitive guidance, regulatory compliant workflows, automated process prompts and alerts, patient education, and other time-saving tools improving the pace of documentation. Using Crescendo 2.0, clinical staff satisfaction is greatly improved by increasing the amount of documentation completed in the patient’s home and allowing clinicians to provide more attention to patient care.

“Crescendo 2.0 greatly improves the ability for accurate clinical documentation to be completed at a faster rate. The software includes several new features that improve clinical guidance while helping clinicians tap into their wealth of experience,” stated, Keith Crownover, President & CEO, Delta Health Technologies. “Clinical staff are empowered with Crescendo 2.0 to improve the speed and accuracy of their documentation, helping them focus on delivering patient care in the manner they prefer. Recently, we heard from a clinician who said they have never liked their job more than they do now since using our software. This clinician said now they didn’t have to chart late into the night and their family life has greatly improved as well.”

Crescendo 2.0 continues to be the best software solution for those agencies that manage multiple service lines, or are looking to expand in the future, and want a single solution to simplify their processes. Coordinated, value-based, IDT, private, and emerging care models are supported with consistent, accurate patient documentation. The patient information is accessible real-time in the financial, billing and scheduling modules of Crescendo 2 – facilitating back office operations, financial throughput, and the interoperability needs of payers and partners.”

“The product design philosophy in Crescendo 2.0 empowers the agency and the clinical staff to excel at providing great patient care in the world of ever-changing regulations and compliance concerns. The new functions reduce the redundant busy work found in all other software tools,” said Bill Bassett, VP Product Management and Marketing at Delta Health Technologies.  “Crescendo 2.0 removes the barriers that prevent clinicians from spending more time with patients. The software supports their ability to confidently produce complete and accurate documentation that supports the care being provided for each service line an agency provides.”

Delta has led the development of solutions that ensure agencies are able to deliver outstanding care for 42 years. Crescendo 2.0 continues that legacy and bridges the gap between the need to support proper documentation processes with a solution that improves the experience and speed of the process. As has been shown many times, there is a very high correlation between the level of documentation completed in-home and the accuracy of the patient information. With Crescendo 2.0 making the proper processes easier to accomplish, agencies will dramatically improve the quality of care, leading to faster claims submission and revenue while reducing audits.

Crescendo home health and hospice cloud-based software

THA Group and Delta Incubate Solutions for VBP in “Living Lab”

By | Press

ALTOONA, PA and SAVANNAH, GA –  Delta Health Technologies® and the THA Group announce a partnership to optimize the emerging care demonstration programs and pilots in which THA Group is participating. THA Group, who provides an integrated solution of post-acute care serving the Lowcountry and Coastal Empire in South Carolina and Georgia, continues to be at the forefront of the industry, finding new ways to coordinate care and leverage telehealth technology. Success for these progressive programs requires complex documentation, efficient cross-functional operations management, and detailed reporting between all of the coordinators of patient-centric care including physicians, hospital systems, other post-acute providers, and payers.  Delta Health Technologies is utilizing their cloud solution to develop unique applications, workflows, and reporting to support THA Group in these progressive care programs. Together, the companies are creating a “living lab” for managing value-based and emerging care models.

THA Group delivers on the promise to provide outstanding care to patients, physicians, system providers, and payers through innovative programs that will benefit the communities in which they serve. The company is actively incubating new care models, working to ensure Value-Based Purchasing will increase access to care while raising the quality of care provided. Current programs in progress include a population health management solution, called RightHealth®, designed to accommodate the shifting care requirements of medical homes, care transitions programs, accountable care organizations, and other integrated programs that manage high risk patients to keep them safely in their communities and homes. RightHealth® has also been designated Awardee status to participate in testing the Centers for Medicare and Medicaid Services’ Bundled Payments for Care Improvement (BPCI) initiative. THA Group has partnered in programs which “bridge the gap” between hospital and home, working with major hospital systems incorporating value-based models with THA focused on reducing rehospitalization rates for those facilities. On November 1, THA Group is starting a new program with a Senior Living Continuing Care Retirement Community System to provide ”Right Living” for residents through their RightHealth®  program, the cost of which will be incorporated by those facilities as part of their basic service.  Lastly, THA is finalizing a new initiative with yet another Senior Living Continuing Care Retirement Community to provide nurse practitioner and telephony-based concierge services to assist residents in managing their health and chronic diseases, allowing for “aging-in-place” and avoiding the need for emergent care.

“It is my personal mission to provide the health solutions our communities desperately need. For twenty years, we have delivered on our promise and we have practiced Telehealth since 2001. With the forthcoming changes to value-based models, we decided to be at the forefront to ensure our patients receive the unique services that empower them toward self-management and taking charge of their health at home – wherever they make their home,” said Ellen Bolch, CEO, THA Group. “The complexities of these new models require us to work with an information technology company that we trust, that understands our challenges, and has a solution that can accommodate to the evolving requirements of these projects. Crescendo, the cloud solution from Delta Health Technologies, is the perfect platform to help incubate our success.”

“During my 32 years in post-acute care, rarely have I had the pleasure to work with such a progressive organization as THA Group,” said Keith Crownover, President & CEO, Delta Health Technologies. “Our cloud solution has proven successful in managing their core needs and we are looking forward supporting them in the “living lab” model for managing value-based programs.”

The Delta solution incorporates an industry leading model, focusing on a patient-centric design that helps clinicians document following the proper best practices and processes in real time. By “making the right things easy to accomplish and the wrong things difficult,” providers have a reliable solution that helps them dramatically improve patient care, outcomes, and satisfaction for patients and employees.

Clinicians prefer the Delta solution for its ease-of-use while providing the “guiderails” to ensure their documentation is completed correctly and completely. The underlying application design leverages a single electronic patient record data model providing real-time access to the patient information by all departments. Documentation is also made easier and more accurate by the “smart” system in which patient data is carried forward to all parts of the application – eliminating the need, and potential error, of redundant data entry. Managing teams from the cloud-based application is simplified through the role-based controls and customizable workflows to optimize the unique processes that are most successful for your teams.

About THA Group

THA Group is a family of companies: Island Health Care, which offers skilled nursing, therapy (physical, occupational and speech-language), solutions for illness or chronic conditions, and palliation; Island Hospice, a nonprofit 501(c)3 end-of-life program; Independent Life at Home, which offers private duty assistance with activities of daily living and respite care; Ideal Aging, which offers eldercare management and aging in place consultation; and RightHealth®, which delivers technology solutions for population health management. THA Group was the first home health company in the Coastal Empire and Lowcountry to implement telemonitoring as a standard of care. Please visit www.thagroup.org or call 888-842-4663 for more information.

Delta Health Technologies Receives Post-Acute LINK Elite Supplier Award

By | Press

2016PostAcuteLINKEliteSealALTOONA, PA  –  Delta Health Technologies® is proud to announce that it has earned an ‘Elite Supplier’ distinction for 2016 Post-Acute LINK Conference. This award is given to the companies that ranked in the top 10% of suppliers based on provider scores for their ability to be consultative, innovative, and the overall value of each supplier meeting.

“This seal identifies Delta Health Technologies as a progressive thought leader in the post-acute arena, and as an organization that understands how to build partnerships with clients,” said Meredith Anastasio, Post-Acute LINK Managing Director.

Post-Acute LINK brings together providers and vendors from across the continuum to conduct meetings, share industry knowledge and experiences and fulfill sourcing needs. LINK suppliers represent more than 40 product/service categories, with participation from innovative industry leaders and emerging companies.

Registration Now Open

Post-Acute LINK is exclusively for provider organizations in the Home Care, Hospice, Long Term Care, Transitional Care and Senior Living space with revenue over $20M and the supplier/vendor organizations that work with them.

Space is limited to 80 provider companies and spots are swiftly being filled. For registration information, please visit www.postacutelink.com or contact Miriam Adams at (203) 644-1734.

About Lincoln Healthcare Group

Lincoln Healthcare Leadership is an education and relationship networking company serving top-tier executives in four healthcare provider sectors.

Our mission is to advance and inspire excellence in leadership, strategy, innovation and best practices across leading healthcare providers, and to be a catalyst for change as providers move from a fee for service reimbursement system to a value-based system.

Our core product is conferences. Lincoln conferences are known for their outstanding quality: visionary educational programs, exceptional peer networking, authentic customer service and memorable experiences.

Academy Helps Private Duty Customers with Training and Support

By | Press

ALTOONA, PA  –  Delta Health Technologies® is excited to announce AppointMate Academy – a blog specifically for its AppointMate customers.

AppointMate Academy will specifically assist users of the AppointMate application with a single place to review insightful tips, useful product options, learn about the newest features, and read about forthcoming product enhancements.  AppointMate Academy is also designed to ensure users get the most productivity and efficiency out of their agency.

“Delta continues its long-standing commitment to ensuring our 5,000+ customers – providing personal care services using AppointMate – have the best productivity tools at their disposal.” said Keith Crownover, President & CEO of Delta Health Technologies.  “In today’s busy world, our AppointMate users are looking for a quick, easy way to find information to ensure their operations are working at maximum efficiency. We know the AppointMate Academy will do just that.”

Clinicians Two Times More Effective Using Patient-Centric EHR Solution

By | Press

ALTOONA, PA  –  Delta Health Technologies® continues their excellence in clinical documentation optimization.  Home health and hospice clinicians using Delta’s clinical solutions complete their documentation in the patient’s home two times more than the industry average. By facilitating in-home documentation completion, clinicians optimize coordinated care, reduce the number of documentation errors, and improve their satisfaction.

“Delta originated patient-centered SaaS applications that seamlessly integrate real-time patient information across the agency from a single electronic record for each patient,” said Keith Crownover, President & CEO of Delta Health Technologies. “Our solutions ensure the proper documentation processes will be followed and any effort to the contrary will be hard to accomplish. By making the proper processes easier to accomplish, providers will dramatically improve patient care, outcomes, and satisfaction (employee and patient) – leading to faster claims submission and revenue.”

Delta’s Crescendo™ solution starts by leveraging a single electronic patient record that is seamlessly integrated across the agency and accessible by all departments. This provides real-time access to patient data across all service lines, payers, and agency operations – ensuring consistency in documentation, compliance, and coordination of care. By empowering the clinical and care efforts of an agency, our patient-centered solutions help improve outcomes, increase patient and employee satisfaction, increase operational efficiency, facilitate billing, build referrals and strengthen revenue.  Our Crescendo SaaS application may be customized via role-based controls and customizable workflows to optimize the unique processes that are most successful for an agency’s teams.

A Guide to the Growing Long Term Post-Acute Care (LTPAC) Market

By | Press

ALTOONA, PA  – Delta Health Technologies®, the post-acute care industry’s most experienced vendor focused on clinical point-of-care, billing and home health operations solutions, released a ‘A Guide to the Growing LTPAC Market’ infographic today.

Home health is poised to be the care setting of choice as it’s more affordable and delivers more positive patient outcomes. Care-at-home providers need to capture this healthcare sector growth with business service line expansion, connection with other healthcare providers, while proving the value they bring to the population.

“We think this concise and informative infographic is a helpful tool to allow care-at-home providers to visualize how they can grow their business and have the quantitative data needed to change their business model to be more successful.” stated Keith Crownover, President and CEO of Delta Health Technologies. “We recognize that patients want to remain in the comfort of their own home with familiar surroundings. We also know that receiving care in their home leads to better outcomes.”

According to the Pew Research Center, around 10,000 baby boomers turn 65 every day and by 2030, 18% of the nation will have reached at least that age. This report estimates that by 2050, 27 million people will need some form of paid care service, doubling from 13 million in 2000.

LTPAC services cover a wide range of conditions and more complex, chronic care needs that result in frequent transitions for patients between their homes as well as acute, post-acute and long-term care settings. The range of LTPAC providers and care settings with frequent movement of patients amongst them necessitates the exchange of relevant and accurate care documentation. Coordination of care is essential as is the need for systems to support the capturing, use and exchange of patient information.

To create the infographic, Delta Health Technologies collected industry data including statistics from the National Association for Home Care and HospiceTriple Tree Report and the National State of the Industry Report for Home Health and Hospice.

SHP and Delta Health Technologies® Release Next Generation Data Interface and Bring Enhanced Efficiency to Mutual Clients

By | Press

SANTA BARBARA, CA – November 12, 2014 – Strategic Healthcare Programs (SHP), the leading data analytics and benchmarking company for home health and hospice, announces the addition of “integrated alerting” within Delta Health Technologies’ Crescendo™ EMR platform.

Home health agencies using the Delta Crescendo software now benefit from a new type of SHP interface where both the transmission of data and retrieval of SHP’s real-time alerts and reports takes place directly within the Crescendo application, including at the point-of-care.

A host of real-time alerts ranging from documentation coding (OASIS scrubbing) to identification of patients at risk for hospitalization or falls are displayed to all authorized staff within the Crescendo application, bringing additional workflow efficiency at a time when streamlined processes are essential.

Other SHP reports available through the interface include detailed clinical and financial analysis, hospitalization and readmission data, and staff scorecards.  Patient satisfaction scores from CMS’ HHCAHPS survey are provided directly within these SHP reports, providing a full picture of all aspects of quality care. This functionality allows managers to be proactive in addressing issues before they become problems, an essential strategy in the value-based payment environment.

“Technology leaders recognize the value this sort of streamlined interface brings to their clients, and so it’s no surprise that Delta partnered with SHP to help their clients achieve greater efficiency and better outcomes. The timing couldn’t be better as the new OASIS-C1 standard assessment and ICD-10 draw near,” said Barbara Rosenblum, Founder and CEO of SHP.

“Delta is extremely pleased to bring this additional SHP integration to our Crescendo customers,” said Keith Crownover, President and CEO of Delta Health Technologies. “The best way for us to continue to provide outstanding service to our customers is to be responsive to their needs. Many of our customers use SHP for their data analysis and we are pleased this enhanced integration will enable them to continue to increase efficiencies while still providing excellent patient care.”

With SHP, clients have access to a comprehensive suite of online, real-time interactive analytic tools and benchmarks that improve documentation accuracy and payment, predict at-risk situations, highlight problematic staff, and improve outcomes, and keep patients from readmitting to the hospital.

Delta’s Crescendo software is an integrated solution for home health, hospice, and private duty and provides end-to-end coverage for all care-at-home business needs. From clinical point-of-care to resource management, billing and regulatory compliance; Crescendo provides accurate and real-time visibility into what it takes to run a care-at-home business more profitably.

Learn more about SHP’s data analytics and benchmarking dashboards.